Frequently Asked Questions
Find answers to common questions about our collections and services
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between different styles.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are your materials sustainably sourced?
At COUCOO, we prioritize ethical manufacturing and use high-quality, durable fabrics designed to last, reducing the environmental impact of fast fashion.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
How should I care for my COUCOO garments?
To maintain the quality of your items, we recommend following the specific care instructions on the inner label, typically involving cold washes and air drying.
When will out-of-stock items be replenished?
We frequently restock our bestsellers. You can sign up for 'Back in Stock' notifications on any product page to be the first to know.